When it comes to managing nuclear imaging equipment, many healthcare providers face a tough question: Should we replace our current system—or get more life out of what we have?
What complicates that question is the unknown. Refurbished systems can feel like a gamble if you don’t know exactly what’s included, how they’re rebuilt, or what kind of support you’re really getting. And when you’re working in cardiology or general nuclear medicine, you can’t afford to risk unreliable imaging, hidden costs, or poor service.
But here’s the truth: Not all refurbished systems are equal. The right refurbishment agreement isn’t just about buying used—it’s about getting a system that performs like new, with a support structure you can count on. Whether you’re upgrading, replacing, or expanding your capabilities, a properly executed agreement can save you hundreds of thousands of dollars over time—without sacrificing performance, compliance, or peace of mind.
So what does a great refurbished agreement actually look like? And how can you tell if you’re getting the real thing—or just rolling the dice?
Let’s break it down.
What Should a Refurbishment Agreement Actually Include?
If you’re evaluating refurbished nuclear cameras—especially SPECT, SPECT/CT, or PET/CT systems—you want more than surface-level promises. A reliable agreement will clearly outline everything from mechanical and electronic refurbishment to warranty coverage and installation scope.
This includes complete functional testing, component replacement with OEM-level parts, detector calibration, and full system requalification. Cosmetic restoration, crating, and logistics should also be covered. You should know who’s installing the system, what kind of training is included, and what happens if something goes wrong during or after setup.
Some vendors only offer “cosmetic refurbishments” that don’t address critical performance or compliance factors. Others provide limited guarantees or vague timelines. The agreement should lay everything out in writing—not in generalities, but in exact terms. If something goes sideways, you’ll want to know what’s covered—and what’s not.
What Separates a High-Quality Refurbished Agreement from the Rest?
It starts with process. At QDI, we’ve seen a lot of equipment come through from providers who thought they had bought a reliable refurbished camera—only to discover they’d inherited someone else’s problems. Systems that pass visual inspection may still have underlying electronic failures or calibration drift. That’s why a true refurbishment agreement includes performance metrics, test data, and validation protocols that prove the system was rebuilt to function like new.
Another difference is accountability. Some sellers operate as brokers—they don’t actually touch the equipment before resale. In that case, the system might be delivered “as is” with minimal technical oversight. An experienced refurbisher not only rebuilds the camera in-house, but also provides in-field support, technical documentation, and direct post-sale contact—not a 3rd-party hotline.
A well-written agreement also ensures your system meets your accreditation requirements. This includes NEMA standards, image quality performance, and software functionality. If you’re being evaluated for IAC or ACR compliance, or operating in a hospital setting, this level of assurance is critical. A vendor should never leave you guessing about whether your camera will pass inspection.
Why Warranty Terms Matter More Than You Think
Warranty terms vary widely—and they’re one of the most misunderstood elements of refurbished agreements. Some providers offer a basic 30-day warranty that only covers select components. Others might promise “full coverage,” but fail to define what that includes. If you don’t know whether travel, labor, or remote support are part of the package, you may find yourself paying out of pocket sooner than you think.
At QDI, our refurbished systems come with a 12-month warranty that covers parts, labor, and phone support. But we also offer flexible options. Some clinics want short-term protection until their internal biomed team takes over. Others want multi-year coverage to avoid unexpected costs. The key is that your options should be clearly spelled out in the agreement, with no fine print that leaves you exposed.
More importantly, warranty service should be provided by qualified engineers—ideally the same ones who installed your system. Fast response times, clear escalation paths, and availability of critical parts make all the difference when you’re under pressure.
What to Watch Out for Before You Sign
If an agreement doesn’t include a detailed scope of work, that’s a red flag. You should see a breakdown of every phase of the refurbishment, including diagnostics, part replacements, testing standards, and what specific components were serviced. Ask for before-and-after specs if they’re available.
Another thing to question is vague or “OEM-like” language. If a seller says their refurbishment is “just like the manufacturer’s” but can’t show you how their process compares, be careful. The term “OEM standards” means nothing unless it’s backed by documented protocols and measurable benchmarks.
You’ll also want to verify installation and logistics. Will the vendor handle crating, delivery, room planning, and disposal of your old system if needed? Are applications training and calibration included? Are there hidden fees for overtime, travel, or delayed timelines? A transparent agreement eliminates surprises—and protects both sides.
If you’re working with an independent refurbisher like QDI, these are the areas where we typically earn trust. Clients often come to us after dealing with unclear broker agreements or inconsistent service from third parties. That’s not the experience we deliver.
How Refurbishment Agreements Can Protect You Long-Term
One of the biggest benefits of working with an experienced refurbisher is future flexibility. A strong agreement doesn’t just get you through the installation—it helps you plan for upgrades, repairs, and even trade-ins later. That means knowing in advance whether your system can be serviced long-term, whether parts are available, and whether you’ll be stuck replacing it again in three years.
Some vendors offer trade-in credit or refurbishment-for-credit deals if you purchase another system down the line. Others offer remote monitoring options that alert you to problems before they turn into system failures. These added layers of protection can be built into your agreement—and if they’re not, you should ask why.
Refurbishment is a financial decision—but it’s also an operational one. A poorly handled agreement can cost you more in the long run, even if the upfront cost seems lower. That’s why it’s so important to work with someone who will walk you through each clause and make sure you understand what you’re getting.
A Better Approach to Refurbished Nuclear Imaging Equipment
If this process feels complicated, it’s because it often is. That’s why we’ve spent years simplifying it.
At QDI, we specialize in helping imaging providers buy refurbished nuclear medicine equipment the smart way—through documented rebuilds, clear service commitments, and flexible contracts. We’ve helped hundreds of clinics extend the life of their nuclear medicine departments without overextending their budgets or their trust.
If you’re comparing refurbished options now—or your current vendor agreement feels unclear—let’s talk through what you’re seeing. We’ll show you how our process works and whether it’s the right fit for your needs.
You can learn more about our approach to refurbished nuclear cameras here.
No pressure. Just straight answers and experienced support.